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St. Luke’s provides financial assistance for qualifying patients who need help paying for some or all emergency or medically necessary care they received in a St. Luke’s facility or by a St. Luke’s provider. This program was developed to assist low-income, uninsured, or underinsured patients, and those with catastrophic medical bills.

To be eligible for financial assistance the patient must:

  • Complete the Financial Care Application and submit all required supporting documentation.
    • In some instances assets may be used to determine financial care.
  • Have a family income at or below 400% of the Federal Poverty Level.
  • Receive medically necessary services, as determined by the treating physician.
  • Have not been denied government assistance due to lack of cooperation.
  • Have charges billed to their insurance, if the patient has insurance.
Patients who are determined eligible for medical financial assistance will not be charged more than amounts generally billed (AGB) for emergency or other medically necessary care to patients with insurance (AGB, as defined by IRS Section 501(r)).

How do I apply for financial care?

Applications are available in English and Spanish and may be obtained from any of the following sources:

  • Ask at St. Luke’s hospital or clinic registration desk.
  • Download an application through St. Luke’s website below.
  • Call St. Luke’s Business Office at (208) 706-2333 or toll-free 1-800-342-3432
  • Request by mail (at no cost) to: St. Luke’s Customer Care, P.O. Box 2578, Boise, ID 83701-2578

Please mail your completed application (including all required documentation and information specified in the application instructions) to:

St. Luke’s Customer Care
P.O. Box 2578
Boise, ID 83701-2578

We’ll review submitted applications only after they’re complete and determine whether you’re eligible according to St. Luke’s financial assistance policy. We will not consider incomplete applications, but will notify and provide you an opportunity to send in the missing documentation or information, by the required deadline.

Financial Care in Behavioral Health/Primary Care Shortage Areas

St. Luke's is a member of the National Health Services Corps, which allows us to offer discounted fees for qualifying patients in areas with behavioral health and primary care provider shortages. View a list of locations offering these discounts.

Other Financial Assistance Resources

Our financial advocates are dedicated to identifying what resources are available to help you manage recent emergent admissions as well as upcoming healthcare costs. These resources can help you prepare financially before your treatment, whether you require outpatient/inpatient services, extensive treatment, or long term care. We can also help you understand your insurance coverage or determine if you may qualify for additional programs through government, county, or private entities. 

To speak to a financial advocate, please call:

  • Boise: (208) 381-1425 
  • Meridian: (208) 706-2147 
  • Twin Falls: (208) 814-1040

Financial Care Application and Policies

Download and complete a financial care application, read our Financial Care policy, or view additional financial care resources.